These terms set out the rules that apply when you use the Turks’n’Turks website and mobile app. By using the service you accept them.
How we handle your personal data is covered separately in our Privacy Policy.
Our role: we are an intermediary, not a party
Turks’n’Turks is a listings and community platform. The products, services and information in listings belong to the person who posted them; we do not produce, sell or verify them.
When you deal with another user or buy a product or service from them, that relationship is between you and them. Turks’n’Turks is not a party to it and does not guarantee payment, delivery or performance.
This does not mean we take no responsibility: we remove listings that break the rules, review reports and close accounts that abuse the service.
Your account
- You must be over 18 to open an account.
- The information you provide must be accurate and up to date.
- You are responsible for the security of your account and password. Tell us if you notice unauthorised use.
- You may not impersonate anyone or open an account on behalf of another person or business without permission.
- You can delete your account yourself at any time under Dashboard → Settings.
Listing rules
- Your listing must be genuine and must describe the product or service accurately and completely.
- Post in the correct category. Listings in the wrong category may be moved or removed.
- Only upload photos you have the rights to. Do not use someone else’s photos without permission.
- Where a profession requires a licence (for example practising law), you are taken to confirm that you hold it.
- Listings expire and come down at the end of their term. In subscription categories a listing stays live for as long as the subscription continues.
What is not allowed
The following are prohibited:
- Fraud, misleading claims, fake listings, or trying to sell something that does not exist
- Illegal products and services, or regulated products you are not licensed to sell
- Hate speech, harassment, threats, discrimination and obscene content
- Content that infringes someone else’s intellectual property rights
- Unsolicited bulk messaging (spam) or flooding people with promotional messages
- Scraping the site with automated tools, harvesting data, disrupting the service or attempting to bypass security measures
- Collecting or sharing other users’ personal information without permission
Scores and reviews
- Your reviews must reflect your genuine experience.
- Leaving fake scores or reviews to boost your own listing or damage a competitor, and paying or being paid to do so, is prohibited.
- The edit history of reviews is retained, so a later change to a review is on record.
- We may remove reviews that break the rules. If you believe a review is unfair, report it using “Report”.
Messaging
Messaging is for users to get in touch about listings. If you receive unwanted messages you can block the sender (Dashboard → Blocked Users) and report the message to us.
The content you publish
The text and photos you upload remain yours. By posting them you give us a limited permission to publish, display and list them in search results on the platform. This permission does not give us the right to use or sell your content for other purposes.
When you delete a listing, your content comes down.
Packages, payment and subscriptions
- Current packages and prices are on the Packages page.
- Subscription packages renew automatically at the end of each period until you cancel.
- One-time packages are valid for 30 days from purchase.
- To cancel a subscription, just write to us; if you delete your account entirely, any active subscriptions are cancelled automatically.
- You can submit refund requests through the Contact page; each request is reviewed individually.
- We may change prices. A change is not applied in the middle of an ongoing subscription period.
Removing content and closing accounts
We may remove listings, reviews and messages that we find to be in breach of these terms, and we may suspend or close an account for repeated or serious violations. Where we can, we will tell you why.
If you want to appeal a decision, you can write to us from the Contact page.
Limits of our responsibility
We work to keep the platform available and secure, but we cannot promise uninterrupted service. Interruptions can happen because of maintenance, faults or causes outside our control.
The person who posts a listing is responsible for the accuracy of its content. We are not a party to disputes between users; even so, we will look into any suspected fraud you report.
Our brand and site content
The Turks’n’Turks name, logo, design and site content belong to us and may not be used or reproduced without our written permission. This does not cover users’ own listing content.
Changes to these terms
If we update these terms we will change the date at the top of the page. If a change is significant we will also tell you by email or in the app. Continuing to use the service after a change means you accept the new terms.
Disputes and contact
If you have a problem or a complaint, write to us first; most matters are resolved that way. The provisions on governing law and jurisdiction will be set out in this section together with our company details.
For anything at all, please reach us from our Contact page.